Privacy Policy

 Last Updated: October 2025

Complex Couples Coaching, a division of Heidi V. Applegarth, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services. Please read this policy carefully.

Information We Collect

We may collect personal information such as your name, email address, and any information you provide when downloading materials, purchasing courses, or subscribing to our mailing list. We also automatically collect data through cookies, analytics tools, and advertising pixels (such as Google Analytics and Google Ads) to understand site usage and improve user experience.

How We Use Your Information

We use collected information to: (1) deliver requested guides or courses; (2) communicate with you via email; (3) provide customer support; (4) send updates and relevant resources; and (5) improve website functionality and marketing effectiveness.

Data Processors

We use trusted third-party processors, including Kajabi, Google Analytics, Google Ads, Gmail (Google Workspace), Stripe, and PayPal, to provide our services. These providers have their own privacy policies and security measures.

Your Rights and Choices

You may unsubscribe from emails at any time using the link provided in each email. If you wish to review, correct, or delete your personal data, contact us at heidi@complexcouplescoaching.com.

Security

We take reasonable measures to protect your information, but no data transmission or storage system can be guaranteed 100% secure.

Contact

If you have questions about this Privacy Policy, contact us at:
Heidi V. Applegarth, LLC
18025 Oak St, Suite A
Omaha, NE 68130-6100
Email: heidi@complexcouplescoaching.com

SMS Privacy Policy

 Last Updated: April 2026

Complex Couples Coaching, a division of Heidi V. Applegarth, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS messages from us. Please read this policy carefully.

Information We Collect

When you opt-in to receive SMS text messages from us, we may collect the following information:

• Phone Number: To send and receive SMS messages.
• Message Content: Communications such as appointment reminders, scheduling updates, or administrative information.
• Delivery and Interaction Data: Information about message delivery status and interactions.
• Preferences and Consent: Your choices regarding SMS communication, including optin/opt-out status and notification preferences.

How We Use Your Information

We use SMS messaging solely for the purpose of:

• Sending appointment reminders, confirmations, or cancellations.
• Providing important updates regarding your care or our services.
• Responding to inquiries initiated by you.
• Sending billing notifications or administrative updates (if applicable).

We do not use SMS for confidential coaching discussions, emergency services, or marketing purposes.

Your Choices and Controls

You have full control over how you receive SMS communications.

Your choices include:

• Opting In: You must provide explicit consent before receiving SMS messages. This can be done during intake or by request. Consent is not pre-checked and is optional. You are not required to opt-in to receive services from us.
• Opting Out: You can stop receiving messages at any time by replaying "STOP" to any message or contacting us directly. Opting out of SMS messages will not impact your ability to receive voice or email communications.
• Modifying Preferences: If you would like to adjust the types of messages you receive, you can update your preferences by contacting us at heidi@complexcouplescoaching.com.
• Access and Deletion Requests: You may request a record of your SMS communications with us or ask for your data to be deleted, subject to applicable laws and retention requirements.

Data Security and Confidentiality

We take the privacy and security of your information seriously. While we use secure systems to manage SMS communications, please be aware that text messages are not fully encrypted and may not be a confidential form of communication. 

Compliance With The Campaign Registry (TCR) Requirements

In compliance with TCR regulations:

• Registration: We are registered with The Campaign Registry (TCR) to ensure transparency and adherence to industry standards for business SMS communications.
• Consent Documentation: We maintain records of your consent to receive SMS messages, as required by TCR guidelines.
• Opt-Out Mechanism: As outlined above, you can opt out of SMS communications at any time by replying "STOP" or contacting our office.

Changes To This Policy

We may update this policy periodically. Any changes will be communicated via our website or direct notification.

Contact

If you have questions about this Privacy Policy, contact us at:
Heidi V. Applegarth, LLC
18025 Oak St, Suite A
Omaha, NE 68130-6100
Email: heidi@complexcouplescoaching.com

Website Terms of Use

Last Updated: October 2025

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, please discontinue use immediately.

Use of Content

All materials on this site—including text, graphics, videos, and downloads—are owned by Heidi V. Applegarth, LLC and are protected by copyright law. You may view and download materials for personal, non-commercial use only. Reproduction or redistribution without written permission is prohibited.

Educational Purpose

The information on this site is for educational purposes only and does not constitute therapy, diagnosis, or treatment. Engaging with this site or related materials does not create a therapist-client relationship.

User Responsibilities

You agree not to use this website for unlawful purposes or to post or transmit any harmful or inappropriate content. You also agree not to share, resell, or misuse purchased materials.

Limitation of Liability

To the fullest extent permitted by law, we disclaim any liability for damages arising from your use of this site or its materials. You assume full responsibility for how you apply the information provided.

Governing Law

These Terms are governed by the laws of the State of Nebraska without regard to its conflict of law provisions.

Form Submission Terms and Conditions

Last Updated: April 2026

By submitting your information through this website, you acknowledge and agree to the following Terms of Service regarding communication, privacy, and data usage. If you do not agree, please discontinue use immediately.

Purpose of Form Submission

The forms are intended for individuals and/or couples seeking more information about coaching services offered by Complex Couples Coaching, a division of Heidi V. Applegarth, LLC. Submission of a form does not establish a therapist-client or coach-client relationship, nor does it guarantee service availability.

Information Collected

When submitting a form, you voluntarily provide:

• Your name
•  Your phone number (optional but required for SMS communication)
• Your email address
• Any additional details or information needed to be gathered for the purposes of the form
• Any additional details you choose to share

This information will be used solely for the purpose of responding to your inquiry and scheduling an initial consultation if applicable.

Consent to Electronic Communication (SMS & Email)

By providing your phone number and/or email, and checking included boxes you consent to receive communication, including:

• Appointment inquiries, reminders, and scheduling follow-ups
• General practice information
• Administrative responses

You acknowledge that text messages and emails are not fully secure and should not be used for sharing confidential information. If you wish to discuss private matters, please schedule a session by emailing us at heidi@complexcouplescoaching.com to use one of the session from your package or to purchase additional sessions.

SMS Compliance With The Campaign Registry (TCR)

• By submitting this form with your phone number, and checking the box marked "accept" you authorize Complex Couples Coaching, a division of Heidi V. Applegarth, LLC to contact you via SMS for service-related inquiries.
• You may opt out at any time by replying "STOP" to any text message or contacting us directly.
• Standard message and data rates may apply, depending on your carrier.
• SMS messages are not used for marketing and are limited to service-related communication.

Data Privacy & Compliance with Nebraska Law

• Your information will not be shared, sold, or used for marketing purposes.
• Communications through this form are not encrypted, and submission is at your discretion.
• We take your privacy seriously and use reasonable safeguards to protect your personal information. However, coaching services are not therapy and may not be subject to the same legal confidentiality protections.
• Submitting this form or participating in coaching does not establish a therapist-client relationship.
• Therapy services are separate from coaching services and are only available to residents of the state of Nebraska, USA. If you are located in Nebraska and are seeking licensed therapy, you can learn more about my therapy services here. If you engage in therapy services, you will receive a separate informed consent and privacy documentation in accordance with applicable laws, including HIPPA.

Opting Out & Revoking Consent

• You can unsubscribe from SMS by replying "STOP" at any time.
• To stop receiving emails, you may unsubscribe from emails at any time using the link provided in each email. If you wish to review, correct, or delete your personal data, contact us at heidi@complexcouplescoaching.com.
• Opting out of electronic communication will not affect your ability to seek services through other means (e.g., phone calls).

No Emergency Services

This form is not monitored 24/7. If you are experiencing a mental health crisis or an emergency, please call 911, go to the nearest emergency room, or contact a crisis hotline such as:

📞 988 (National Suicide & Crisis Lifeline)

Changes To These Terms

We may update these terms as needed. Continued use of this form implies acceptance to any updates.

Contact Us

For any questions regarding these Terms of Service, please contact:

Heidi V. Applegarth, LLC
18025 Oak St, Suite A
Omaha, NE 68130-6100
Email: heidi@complexcouplescoaching.com

Professional Disclaimer

Last Updated: October 2025

The content provided by Complex Couples Coaching, a division of Heidi V. Applegarth, LLC, is for informational and educational purposes only. It is not intended to diagnose, treat, or cure any condition, nor does it substitute for professional mental health services.

Participation in coaching, courses, or the use of educational materials does not create a therapist-client relationship. If you are in crisis or need mental health treatment, please contact a licensed therapist or emergency service in your area.

Course Terms and Conditions Addendum

Last Updated: October 2025

Purchases and Payments

By purchasing a course, digital product, or coaching session through our website or Kajabi platform, you agree to provide accurate payment information. Payments are securely processed via Kajabi, Stripe, or PayPal. You authorize us to charge your selected payment method for the full purchase amount.

Refund Policy

Because our courses and materials contain immediately accessible content, all sales are final. If you experience technical issues, please contact us for assistance at heidi@complexcouplescoaching.com.

Intellectual Property

All course materials, including videos, guides, and worksheets, are owned by Heidi V. Applegarth, LLC and are provided for personal educational use only. They may not be reproduced, shared, or distributed without written permission.

Coaching Disclaimer

Coaching services are educational and exploratory in nature and do not constitute therapy or mental health treatment. You are solely responsible for your decisions, actions, and results following participation in any program.

Participant Responsibility

You acknowledge that personal reflection can bring up strong emotions and agree to take personal responsibility for your wellbeing. You understand that these programs are not a substitute for therapy or crisis intervention.

Contact

For questions regarding these Terms or other policies, contact:
Heidi V. Applegarth, LLC
18025 Oak St, Suite A
Omaha, NE 68130-6100
Email: heidi@complexcouplescoaching.com